There are 2 parts to the redemption process on the Chloé redemption site.
First of all, users enter the site and they will come to a landing page that offers an opportunity to sample the product by clicking on a tab. Then, they are required to fill in their details as well as the preferred location for sample pick-up on a simple registration form. The site will show that registration has been successful.
The user will receive an SMS that details the validity and pick-up location of the sample redemption.
When the user arrives at the counter, they can present their SMS to the staff on duty. The staff will insert the passcode and confirm the sample redemption by clicking on the tab. The page will then show that the sample has been redeemed.